We take immense pride in our commitment to quality and excellence in all our projects.
To further assure our clients of our dedication to providing top-notch services, we offer our manufacturer’s film warranty, applicable to any projects completed by us. This warranty is a testament to the quality and durability of the film we use, and it underscores our confidence in the products we provide.
If you have engaged with us for any residential or commercial window film installation project, rest assured that this warranty is in effect for the film utilized, providing you with additional peace of mind and protection. Please read on for the detailed terms and conditions of this warranty.
Warranty Coverage
XPEL warrants professionally sold and installed XPEL® VISION brand commercial and residential window films (the “Products”) to be free from the following.
Defects in materials and workmanship: peeling, bubbling, rippling, cracking, adhesive failure, delamination, and dementalization. XPEL does not warrant any conditions of, or damage to, the Products other than the conditions described in this Limited Warranty. Warranty time periods vary and are stated on the schedule on the back of this Limited Warranty.
Glass Breakage Warranty
Seal Failure on Dual-Pane Units
Exclusions; XPEL's Option to Remove Film
This Limited Warranty does not extend to damage caused by improper Product installation, improper Product application, improper Product care, cleaning or maintenance, abnormal conditions, abuse, misuse, normal wear and tear, accidents, intentional damage of any kind, improper or unauthorized repairs, or any other acts or defects not related solely to defects in materials or workmanship. Buildings with any prior history of seal failure or thermal glass breakage are not eligible for glass breakage or seal failure coverage.
Further, in the event of multiple failures on one or more filmed windows, XPEL reserves the right to remove all XPEL window film and reimburse the customer only the amount of the original film installation.
General Provisions
This Limited Warranty is offered only to the original purchaser at the time of Product installation.
This Limited Warranty may not be transferred, sold or assigned. Rental units are considered commercial properties. This Limited Warranty terminates automatically upon any sale, conveyance or change in tenancy of any property. For valid warranty claims, XPEL will have an authorized XPEL installer of its choice remove and reapply the Product to areas determined by XPEL in its sole discretion to be covered by this Limited Warranty, and XPEL will cover parts and labor. The replacement of the defective film, including parts and labor, is the exclusive remedy for all Products covered under this Limited Warranty. Payment for labor charges covered by this Limited Warranty will be made directly to the authorized XPEL installer and will be calculated by using the coverage allowance published by XPEL.
Warranty Disclaimer
There are no warranties which extend beyond the description on the face hereof, nor are there warranties of fitness for a particular purpose or merchantability applicable to the products. This manufacturer’s warranty does not cover custom products, improper or poor installation of the products which include but is not limited to, squeegeeing, trimming and measuring. In no event shall the manufacturer be liable or responsible for any loss or damage including, without limitation, direct, indirect or consequential damages, except as expressly set forth herein. This limited warranty is made in lieu of all warranties, expressed or implied, and is void if the product has been subject to abuse, improper installation and/or care. This warranty gives you specific legal rights and you may also have other rights which vary by state or province.
Warranty Disclaimer; Application of Law
THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF, NOR ARE THERE WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY APPLICABLE TO THE PRODUCTS. THIS LIMITED WARRANTY DOES NOT COVER CUSTOM PRODUCTS. THIS LIMITED WARRANTY ALSO DOES NOT COVER IMPROPER OR POOR INSTALLATION OF THE PRODUCTS, WHICH INCLUDES BUT IS NOT LIMITED TO SQUEEGEEING, TRIMMING AND MEASURING. TO THE FULLEST EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY DOES NOT EXTEND TO, AND IN NO EVENT SHALL XPEL OR ANY AUTHORIZED XPEL INSTALLER BE LIABLE FOR, ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL OR OTHER DAMAGE ARISING OUT OF THE INSTALLATION OR USE OF THE PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THE EXPRESS WARRANTIES AND REMEDIES DESCRIBED ABOVE ARE THE EXCLUSIVE WARRANTIES AND REMEDIES AVAILABLE AND ARE IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, EXPRESS OR IMPLIED. XPEL HEREBY DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL XPEL’S LIABILITY EXCEED THE PRICE PAID FOR THE PRODUCT. THIS PROVISION SETS AN UPPER LIMIT TO THE AMOUNT OF DAMAGES, IF ANY, THAT THE OWNER OF THE PRODUCT MAY RECOVER FOR ANY AND ALL CLAIMS AND CAUSES OF ACTION. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.
To Make a Warranty Claim
This Limited Warranty is the Product owner’s sole and exclusive remedy. To file a warranty claim, you must first submit, within the Limited Warranty period, this warranty card and a copy of your original receipt for the Product identifying coverage areas, along with a detailed description of the purported defect to the authorized XPEL installer who performed the installation of the Product, or in the event you are unable to contact the original authorized XPEL installer, to XPEL at the address below. All warranty claims must include the claimant’s name, phone number, address and the installation address (if different). All warranty claims must be approved by XPEL, and XPEL has the sole authority and discretion to determine the validity of all claims. XPEL reserves the right to deny claims that do not meet the criteria or are otherwise excluded as described above. For more information on this Limited Warranty, call the toll-free telephone number listed below.
XPEL, Inc.
Address: 3251 I-35
San Antonio, TX 78219
Phone: (800) 447-9928
Website address: www.xpel.com
Email address: support@xpel.com
Dispute Resolution
By installing or using the Product, you agree to use, and shall use, only the dispute resolution procedure provided herein to assert any and all claims, causes of action or demands arising from or related to the Product or this Limited Warranty. First, within the Limited Warranty period, you shall notify XPEL, in writing, of the specific act and/or omission that forms the basis of your claim related to the Product and/or your contention that XPEL has not performed its obligations under this Limited Warranty. XPEL shall have no less than thirty (30) days after receipt of your written notification to review your contention, during which time you are prohibited from taking any further legal action. You must use this procedure
as a condition precedent to pursue any other legal action or remedy. The written notice required under this informal dispute resolution process must be made to:
XPEL, Inc.
618 W. Sunset Road
San Antonio, Texas 78216
Second, if your claim or contention is not resolved within thirty (30) days after XPEL’s receipt of your written notification above, any and all claims, causes of action or demands arising from or related to the Product or this Limited Warranty will be subject to mandatory, good-faith mediation to take place in San Antonio, Texas, United States of America at a mutually agreeable time, or at such other location to which XPEL, in its sole discretion, agrees in writing. Such mediation must be held within sixty (60) days after the date that you notify XPEL, in writing, of the specific act and/or omission that forms the basis of your claim related to the Product and/or your contention that XPEL has not performed its obligations under this Limited Warranty. Your good faith participation in such mediation is a condition precedent to the initiation or filing of any arbitration or legal proceeding against XPEL. Third, if such mediation is unsuccessful, any and all claims, causes of action or demands arising from or related to the Product or this Limited Warranty will be subject to binding arbitration administered by JAMS. By installing or using the Product, you agree that the exclusive and mandatory venue and location for any arbitration arising from or related to the Product or this Limited Warranty shall be in San Antonio, Texas, United States of America, unless XPEL agrees in writing, at its sole discretion, to conduct such arbitration in another venue or location. You may file suit against XPEL in a court of competent jurisdiction only to enforce an award rendered, if any, in an arbitration conducted
pursuant to this Limited Warranty. With the sole exception of your right to enforce an arbitration award as provided herein, by installing or using the Product, you agree to: (1) waive any and all right to assert or maintain litigation against XPEL in any court, tribunal or any foreign or international forum, and (2) waive any and all right to a trial by jury.
Special Restrictions on Glass Breakage and Seal Failure Warranty
Restrictions
- Glass sizes- Single pane Max is 100 square feet and dual pane max is 40 square feet. Architecturally odd shaped (not rectangle) windows morethan 20 square feet void the warranty. Glass with any single edge dimension greater than 10 feet
- Projects over 3000 sq ft need prior written approval from XPEL.
- Frame damage, chipped, scratched, cracked or any glass damage on the window being applied voids the warranty.
- Uneven shading from the exterior will void warranty. (see warranty for details)
- The following products have to edge sealed if installed within 25 miles of the ocean (Clear View Plus 70, 55, 40, 20, All Season 45, with Dow Corning 791/795 or the approved XPEL Sealant that can be purchased from XPEL).
- For altitudes above 3000 ft, please consult our technical department.
- There is no warranty on glass that is 3/8 inch or thicker, laminated, triple pane glass, non glass surfaces, spandrel glass, or glass with no
gaskets/seals or concrete framing (unless otherwise noted). - Two or more films applied to the same pane will void all warranties. Partial installation of a pane of glass is not warranted.
- Any building that has a history of glass issues, glass breakage and/or seal failure problems
- If damage is caused by anything other than the film itself, no warranty will be provided.
- Wired, textured, glass with uneven surfaces, paint, lettering, ornamentation, or vinyl graphics is not covered.
- Any interior film applied to skylight glass.
- Any film applied to plastic and polycarbonates.
